{"id":11,"date":"2025-01-05T19:30:42","date_gmt":"2025-01-05T17:30:42","guid":{"rendered":"https:\/\/softsense.top\/?page_id=11"},"modified":"2025-04-08T22:11:27","modified_gmt":"2025-04-08T20:11:27","slug":"devoluciones_devolucion","status":"publish","type":"page","link":"https:\/\/softsense.top\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32643640 e-flex e-con-boxed e-con e-parent\" data-id=\"32643640\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-781bd76f elementor-widget elementor-widget-text-editor\" data-id=\"781bd76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"text-decoration: underline;\">Pol\u00edtica de devoluciones y reembolsos<\/span><\/strong><\/p>\n<p><strong>Visi\u00f3n general.<\/strong><br \/>Nuestra pol\u00edtica de devoluciones y reembolsos es v\u00e1lida durante 14 d\u00edas. Si han pasado 14 d\u00edas desde su compra, no podremos ofrecerle un reembolso o cambio completo.<\/p>\n<p>Para tener derecho al reembolso, el producto debe estar sin usar, en las mismas condiciones en que lo recibi\u00f3 y en su embalaje original.<\/p>\n<p>Algunas categor\u00edas de productos no pueden devolverse. Esto incluye productos perecederos como alimentos, flores, peri\u00f3dicos o revistas. Tampoco aceptamos devoluciones de productos \u00edntimos o sanitarios.<\/p>\n<p><strong>Productos adicionales no sujetos a devoluci\u00f3n:<\/strong><\/p>\n<ul>\n<li>Cheques regalo<\/li>\n<li>Productos \u00edntimos o sanitarios<\/li>\n<li>Algunos productos sanitarios y de cuidado personal<\/li>\n<\/ul>\n<p>Para completar el proceso de devoluci\u00f3n, debe presentar un recibo u otro documento que confirme la compra.<\/p>\n<p>No devuelva el producto al fabricante.<\/p>\n<p><strong>Algunas situaciones en las que es posible un reembolso parcial:<\/strong><\/p>\n<ul>\n<li>Cualquier producto que no est\u00e9 en su estado original, da\u00f1ado o al que le falten piezas por causas ajenas a nosotros.<\/li>\n<li>Cualquier producto devuelto transcurridos 14 d\u00edas desde la fecha de entrega.<\/li>\n<\/ul>\n<p><strong>Reembolso.<\/strong><br \/>Una vez que hayamos recibido y verificado su reembolso, le enviaremos un correo electr\u00f3nico de confirmaci\u00f3n. Tambi\u00e9n le notificaremos si su reembolso ha sido aprobado o denegado.<\/p>\n<p>Si se aprueba la devoluci\u00f3n, el reembolso se procesar\u00e1 y los fondos se abonar\u00e1n autom\u00e1ticamente en su tarjeta de cr\u00e9dito o m\u00e9todo de pago original en unos d\u00edas.<\/p>\n<p><strong>Retrasos o falta de reembolso<\/strong><br \/>Si no ha recibido el reembolso:<\/p>\n<ol>\n<li>Comprueba de nuevo tu cuenta bancaria.<\/li>\n<li>P\u00f3ngase en contacto con su banco o entidad de cr\u00e9dito: es posible que el reembolso a\u00fan se est\u00e9 tramitando.<\/li>\n<li>Si el problema sigue sin resolverse, p\u00f3ngase en contacto con nosotros: <span style=\"text-decoration: underline;\">mail@softsense.top<\/span>.<\/li>\n<\/ol>\n<p><strong>Ventas<\/strong><br \/>S\u00f3lo se reembolsar\u00e1n los productos a precio normal. Los art\u00edculos en oferta no son reembolsables.<\/p>\n<p><strong>Intercambio<\/strong><br \/>S\u00f3lo sustituimos productos en caso de defectos o da\u00f1os. Si necesitas cambiar un art\u00edculo por otro igual, env\u00edanos un correo electr\u00f3nico a: <span style=\"text-decoration: underline;\">mail@softsense.top<\/span>.<\/p>\n<p><strong>Regalos<\/strong><br \/>Si el producto se compr\u00f3 como regalo y se le envi\u00f3 directamente, recibir\u00e1 un certificado de regalo por el importe de la devoluci\u00f3n. Una vez recibido el producto devuelto, se le enviar\u00e1 el certificado por correo postal.<\/p>\n<p>Si el producto no estaba marcado como regalo o el pedido se envi\u00f3 a un destinatario de regalo, el reembolso se efectuar\u00e1 al destinatario del regalo que se entere de la devoluci\u00f3n.<\/p>\n<p><strong>Entrega para devoluci\u00f3n<\/strong><br \/>Para devolver un art\u00edculo, env\u00edenos un correo electr\u00f3nico a: <span style=\"text-decoration: underline;\">mail@softsense.top.<\/span><\/p>\n<p>Usted ser\u00e1 responsable de pagar los gastos de env\u00edo al devolver el producto. Los gastos de env\u00edo no son reembolsables.<\/p>\n<p>Si va a devolver art\u00edculos m\u00e1s caros, le recomendamos que utilice un servicio de entrega con seguimiento o un env\u00edo asegurado. No garantizamos la recepci\u00f3n de su devoluci\u00f3n.<\/p>\n<p><strong>\u00bfNecesita ayuda?<\/strong><br \/>P\u00f3ngase en contacto con nosotros en: <span style=\"text-decoration: underline;\">mail@softsense.top<\/span> con cualquier pregunta sobre devoluciones y reembolsos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c8a369 e-flex e-con-boxed e-con e-parent\" data-id=\"9c8a369\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-885cbcf elementor-widget elementor-widget-heading\" data-id=\"885cbcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduzca el texto del 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\u0442\u043e\u0432\u0430\u0440\u0456\u0432 \u043d\u0435 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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