{"id":11,"date":"2025-01-05T19:30:42","date_gmt":"2025-01-05T17:30:42","guid":{"rendered":"https:\/\/softsense.top\/?page_id=11"},"modified":"2025-04-08T22:11:27","modified_gmt":"2025-04-08T20:11:27","slug":"rambursari_returnari","status":"publish","type":"page","link":"https:\/\/softsense.top\/ro\/refund_returns\/","title":{"rendered":"Politica de rambursare \u0219i returnare"},"content":{"rendered":"
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Politica de returnare \u0219i rambursare<\/span><\/strong><\/p>\n

Prezentare general\u0103.<\/strong>
Politica noastr\u0103 de returnare \u0219i rambursare este valabil\u0103 timp de 14 zile. Dac\u0103 au trecut 14 zile de la achizi\u021bia dvs., nu vom putea oferi o rambursare complet\u0103 sau un schimb.<\/p>\n

Pentru a fi eligibil pentru o rambursare, produsul trebuie s\u0103 fie neutilizat, \u00een aceea\u0219i stare ca atunci c\u00e2nd l-a\u021bi primit \u0219i \u00een ambalajul original.<\/p>\n

Unele categorii de bunuri nu pot fi returnate. Acestea includ bunuri perisabile precum alimente, flori, ziare sau reviste. De asemenea, nu accept\u0103m retururi pentru produse intime sau sanitare.<\/p>\n

Produse suplimentare care nu sunt supuse return\u0103rii:<\/strong><\/p>\n

    \n
  • Certificate cadou<\/li>\n
  • Produse intime sau sanitare<\/li>\n
  • Unele produse de s\u0103n\u0103tate \u0219i de \u00eengrijire personal\u0103<\/li>\n<\/ul>\n

    Pentru a finaliza procesul de returnare, trebuie s\u0103 furniza\u021bi o chitan\u021b\u0103 sau alt document care s\u0103 confirme achizi\u021bia.<\/p>\n

    V\u0103 rug\u0103m s\u0103 nu trimite\u021bi produsul \u00eenapoi la produc\u0103tor.<\/p>\n

    Unele situa\u021bii \u00een care este posibil\u0103 o rambursare par\u021bial\u0103:<\/strong><\/p>\n

      \n
    • Orice produs care nu este \u00een starea sa original\u0103, deteriorat sau c\u0103ruia \u00eei lipsesc piese din vina noastr\u0103.<\/li>\n
    • Orice produs returnat dup\u0103 14 zile de la data livr\u0103rii.<\/li>\n<\/ul>\n

      Rambursare<\/strong>
      Dup\u0103 ce am primit \u0219i verificat rambursarea dvs., v\u0103 vom trimite un e-mail de confirmare. De asemenea, v\u0103 vom notifica dac\u0103 rambursarea dvs. a fost aprobat\u0103 sau refuzat\u0103.<\/p>\n

      Dac\u0103 returnarea este aprobat\u0103, rambursarea va fi procesat\u0103, iar fondurile vor fi creditate automat pe cardul de credit sau pe metoda de plat\u0103 ini\u021bial\u0103 \u00een termen de c\u00e2teva zile.<\/p>\n

      \u00cent\u00e2rzieri sau lipsa ramburs\u0103rii<\/strong>
      Dac\u0103 nu a\u021bi primit o rambursare:<\/p>\n

        \n
      1. Verific\u0103-\u021bi din nou contul bancar.<\/li>\n
      2. Contacta\u021bi-v\u0103 banca sau institu\u021bia de credit - este posibil ca rambursarea s\u0103 fie \u00eenc\u0103 \u00een curs de procesare.<\/li>\n
      3. Dac\u0103 problema r\u0103m\u00e2ne nerezolvat\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la: mail@softsense.top<\/span>.<\/li>\n<\/ol>\n

        V\u00e2nz\u0103ri<\/strong>
        Restituirile sunt disponibile numai pentru produsele la pre\u021bul obi\u0219nuit. Articolele de v\u00e2nzare nu sunt eligibile pentru rambursare.<\/p>\n

        Schimb<\/strong>
        Noi \u00eenlocuim produsele numai \u00een caz de defecte sau deterior\u0103ri. Dac\u0103 ave\u021bi nevoie s\u0103 schimba\u021bi un articol cu unul identic, v\u0103 rug\u0103m s\u0103 ne trimite\u021bi un e-mail la: mail@softsense.top<\/span>.<\/p>\n

        Cadouri<\/strong>
        \u00cen cazul \u00een care produsul a fost achizi\u021bionat ca un cadou \u0219i trimis direct c\u0103tre dvs., ve\u021bi primi un certificat cadou pentru suma returnat\u0103. Dup\u0103 primirea produsului returnat, certificatul v\u0103 va fi trimis prin po\u0219t\u0103.<\/p>\n

        \u00cen cazul \u00een care produsul nu a fost marcat ca cadou sau comanda a fost trimis\u0103 unui destinatar al cadoului, rambursarea va fi f\u0103cut\u0103 destinatarului cadoului care afl\u0103 de returnare.<\/p>\n

        Livrare pentru returnare<\/strong>
        Pentru a returna un articol, v\u0103 rug\u0103m s\u0103 ne trimite\u021bi un e-mail la: mail@softsense.top.<\/span><\/p>\n

        Ve\u021bi fi responsabil pentru plata costurilor de transport atunci c\u00e2nd returna\u021bi produsul. Costurile de transport nu sunt rambursabile.<\/p>\n

        Dac\u0103 returna\u021bi articole mai scumpe, v\u0103 recomand\u0103m s\u0103 utiliza\u021bi un serviciu de livrare cu urm\u0103rire sau un transport asigurat. Nu garant\u0103m primirea returului dumneavoastr\u0103.<\/p>\n

        Ave\u021bi nevoie de ajutor?<\/strong>
        Contacta\u021bi-ne la: mail@softsense.top<\/span> cu orice \u00eentreb\u0103ri referitoare la return\u0103ri \u0219i ramburs\u0103ri.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Introduce\u021bi textul titlului<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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